Form 990: Best Practices for Accurate Preparation

Description

The importance of listening (bold)

Whether you're trying to pitch a prospective client on an engagement or convince an employee to work over the weekend, your success hinges on your ability to identify their needs.

Part one of this two-part webcast concentrates on three communication challenges leaders face:

Adapting a message to different constituencies and clients Coaching employees Business development

A former Wall Street Journal reporter who teaches marketing at the Johns Hopkins School of Public Health, Greg Conderacci will introduce you to proven communication techniques.

"If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood."

  • Dr. Stephen R. Covey, author, Seven Habits of Highly Effective People

Highlights

The common mistakes communicators make Why becoming a trusted advisor depends on questioning and listening Tactics of effective listening Asking the right question the right way Coaching employees with varying levels of potential

Objectives

  • Determine why it is so difficult to listen
  • Determine why questions can be more important than answers
  • Apply skills to enhance professional and personal relationships by increasing listening performance
  • Choose to become a more effective leader, team member and opportunity developer
  • Identify how to probe for a client's or colleague's real needs so you can add value more effectively

Designed For

Anyone who wants to improve communication skills, especially those in leadership or business development roles